Legal
Terms & conditions
How we work with clients, and the terms for using this website. Written to be read, in plain language.
Last updated: 7 October 2026
These terms cover two things: working with Green Emerald Media on a project, and using greenemeraldmedia.com. By using this website, or by contacting us through this website, by email, on WhatsApp or on social media, you agree to them. If you do not agree, please do not use this website. Before any work starts, your scope, fee and duration are confirmed in a written agreement, and that agreement applies wherever it differs from this page.
Working with us
In this section, "Green Emerald Media", "GEM", "we" and "us" means Green Emerald Media (GEM), its owner, team and anyone working on its behalf. "You" means the client.
How every project starts
Every project begins with an honest conversation. You tell us what you expect, we tell you what we think is realistic for your business, budget and timeline, and then you decide whether to go ahead.
Targets, scope, fee and duration are agreed in writing before work starts. Our work is measured against what we agreed together, not against numbers that were not discussed, so it is worth sharing every expectation at this stage.
Short campaigns and long-term work
Short campaigns run for a minimum of 12 days and suit festivals, openings, sales, launches, events, a trial run or a quick boost. They are mostly paid ads and their management, aimed at quick visibility for one event or offer.
Long-term work, such as SEO, personal branding, social media and ongoing performance marketing, builds lasting growth and runs for a minimum of six months. The first three to six months build the foundation.
Because their goals, services and expected results are different, short campaigns and long-term work are not compared with each other. A short trial shows how we work, but it cannot predict what long-term work will achieve.
Results and timelines
We put our full effort into getting the best possible result from your budget, and we report honestly on what is working and what is not.
Marketing results depend on many things outside anyone's control: your business, product or service, niche, location, competition, budget and market conditions. For that reason we do not guarantee a specific number of leads, sales, rankings, followers or views. What counts as a good result also differs by niche: for some businesses 20 good leads a month is a strong result, while others need hundreds.
You can get enquiries, leads and sales from the early months, and results usually improve clearly after about six months. Be careful of anyone who guarantees fast results. Lasting growth takes a few months to build.
Your part and ours
Our job is to bring interested people to you, through your website, WhatsApp, Instagram, calls or your door. How those enquiries are answered, followed up, priced and served decides how many become customers, and that part is yours. We are always happy to suggest what helps.
To keep work on schedule, we rely on you for timely approvals, information and access to the accounts we need.
How we work together
We work with you as an independent marketing partner, not as an employee. You can ask at any time what is running, where your budget is going and what the numbers are. Suggestions are always welcome: if an idea fits the plan, we use it, and if it does not, we explain why.
Day-to-day planning and execution decisions rest with us, within the plan we agreed. We work on our own schedule rather than from your premises or fixed office hours, unless agreed otherwise. Shoots and visits are scheduled in advance, and content is usually shot in batches and used across the plan.
Fees and outside costs
Our fee covers our own work: strategy, planning, design, content, management and reporting, as agreed for your project.
Outside costs are paid directly by you and are separate from our fee. These include ad spend on Google, Meta and other platforms, printing (such as banners, acrylics and standees), professional photography or videography, creator and influencer fees, domains, hosting, paid software and any other third-party services. When creators are booked through us, a better rate is sometimes possible but not guaranteed.
Because time and resources are committed from the start, and results depend on factors outside our control, payments are non-refundable.
Pricing and confidentiality
Fees, scope and deliverables are set individually for each client in their own agreement. Pricing given to one client does not apply to another, including clients introduced by referral. Green Emerald Media sets the price of its services, deliverables, code and development.
Each client's fees and agreement terms are confidential between the client and Green Emerald Media. Clients agree not to share their pricing or terms with others, and we do not share one client's pricing with another.
Duration, notice and cancellation
Short campaigns cannot be cancelled once they have started.
Long-term work has a minimum term of six months. After the minimum term, either side may end the engagement with 30 days' written notice. If an engagement is ended before the minimum term, fees for the rest of the minimum term remain payable, unless agreed otherwise in writing.
Accounts and ownership
Ad accounts, social pages, analytics and domains stay in your business name. We work in them with the access you give us.
Portfolio
We may show the creative work and websites we produce for you in our portfolio. We never publish your budgets, results or private details without your written permission, and if you prefer not to be shown at all, just tell us.
Data protection and security
When we handle personal data for you, for example enquiries from your website, we act as your Data Processor under India's Digital Personal Data Protection Act, 2023. We put reasonable and appropriate technical safeguards and maintenance in place, including regular updates, to help protect your data.
Security is a shared effort. Keep your own passwords safe, limit who has access to your accounts, and keep your own independent backups as a standard good practice.
Limits of responsibility
Our responsibility covers the services and maintenance duties we agreed to perform. We are not responsible for losses caused by criminal acts of others, such as cyberattacks, malware, phishing, or data or financial theft; by outages or changes on platforms such as Google, Meta, WhatsApp or hosting providers; or by any breach that was not directly caused by our failure to perform those duties.
In the unlikely event that a loss is proven to be the direct result of our gross negligence, such as a proven fault in our custom code or a failure to apply a known critical security update that was our responsibility, our total liability is limited to the fees paid for that specific service in the six months before the event.
Your written agreement
Before any work starts, your scope, fee and duration are confirmed in a written agreement. If anything in that agreement differs from this page, the agreement applies.
Using this website
Information on this website
We keep the content on this website accurate and up to date, but it is general information about our services and not a quote or a contract. The scope, fee and duration of any project are agreed in writing before work starts.
Client projects
Projects shown on this website are live work for our clients, shown with their permission. Names, logos and screenshots belong to those clients and are shown to describe our work.
Intellectual property
The design, text, graphics and code of this website belong to Green Emerald Media. You may share links to our pages, but you may not copy or reuse the content without written permission.
Acceptable use
Do not use this website or its contact form to send spam, harmful code, or anything unlawful. We may block access from connections that misuse the website.
Links to other websites
Links to client or third-party websites open sites we do not control. We are not responsible for their content or privacy practices.
Use of this website
The website is provided as it is. To the extent the law allows, we are not liable for any loss that results from using it or from relying on its general information.
Changes to these terms
We may update these terms from time to time. The date at the top shows the latest version, and an enquiry is covered by the version in place when it was sent.
Governing law
These terms are governed by the laws of India. Any dispute is subject to the courts of Jalgaon, Maharashtra.
Contact
Questions about these terms: greenemeraldgroup9@gmail.com
Next step
Tell us what you want more of. Leads, bookings or sales.
Send us a short note about your business. We reply with a plan and an honest view of what your budget can do.